Create a 'System Information File' About Your Site Setup
Sometimes we require additional information about your site setup to model and test the problem reported to us. You can help us evaluate the problem by downloading a
System Information file from your web site, and upload it to your support request (or follow up response).
From the WordPress Admin, go to:
‘Popup Maker’ ->
‘Tools’ -> (2)
‘System Info (tab)’,
then scroll down and (3) select the button labeled ‘Download System Info File’.
This will create and download a small text file to your computer that lists all of the plugins, themes, and WordPress version currently running on your site. Upload the file in your response to our support forum.